Terms - Vertical Oasis

Terms and Conditions

Welcome to Vertical Oasis! These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our hydroponic towers. By accessing our site or placing an order, you agree to comply with the terms outlined below.

1. General Information Vertical Oasis is dedicated to providing quality, made-to-order hydroponic towers for personal and commercial use. Each item is crafted specifically to meet your order specifications.

2. Orders and Payment

All orders are made to order and custom-built upon purchase.
Payment must be completed in full at the time of checkout.
We accept major credit cards, debit cards, and other approved payment methods listed at checkout.

3. Shipping and Delivery

We strive to ensure timely delivery of all orders. Estimated delivery times are provided during checkout but may vary based on demand and location.
Vertical Oasis is not responsible for shipping delays caused by external factors such as weather, carrier issues, or customs processing.
Customer is responsible for any additional duty fees.

4. Returns and Refunds

We offer a 14-day return policy on our products. If you are not satisfied with your purchase, you may return it within 14 days of delivery. The item must be unused, unopened, and in its original condition. The buyer is responsible for return shipping costs, and any loss in value due to damage or signs of use will be deducted from the refund.
If your product arrives damaged or defective, please contact us within 30 days of receiving your order to arrange for a replacement or repair. Proof of damage (e.g., photos, video) are required.

5. Warranty

Our hydoponic towers are covered by a limited warranty against manufacturing defects for a period of 15 days from the date of purchase.
This warranty does not cover damage caused by misuse, improper installation, or modifications made by the customer.

6. Intellectual Property

All content on this website, including but not limited to product designs, images, logos, and text, is the property of Vertical Oasis and is protected under copyright laws. Unauthorized use or reproduction is strictly prohibited.

7. Limitation of Liability

Vertical Oasis is not liable for any damages, losses, or injuries resulting from the improper use or installation of our hydroponic towers.
Customers assume full responsibility for ensuring proper setup and maintenance of their hydroponic systems.

8. Commercial Licensing

Use of our hydroponic towers for commercial purposes requires an active commercial license from Vertical Oasis.
Commercial licenses are only valid while your subscription remains active or as outlined in the specific terms of your licensing agreement.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

10. Changes to Terms and Conditions

Vertical Oasis reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website or products constitutes acceptance of the updated terms.